Review Pages
Every project has at least one review page. This is the page your customers are directed to from an email, SMS, or direct link. The review page captures a rating, and then displays a feedback form, links to 3rd party review sites, or simply redirects elsewhere based on the chosen rating. The review page is ultimately what drives your customers to give your business more good reviews.
The Basics
Title - The first thing your customers will read. It could be a question, like: How do you like our service?
Body - A short paragraph underneath the title, asking the customer to leave a review.
Footer - This can be a disclaimer or legal info.
Button Label - The button to submit the review.
Instructions - Shown directly above the form after the customer selects a rating. It can be edited to display different copy based on the rating selected.
Links - Buttons that link out to 3rd party review sites, shown after a customer selects a rating.
Redirects - URLs that automatically redirect the customer to 3rd party review sites after they select a rating.
Fields - Inputs shown on the form to leave a review or provide feedback. These inputs can capture more information from your customers about their experience with your service.
Options
The review page is highly customizable. We typically want to display something different based on the sentiment given. For example, if the rating is negative, we might want to display a form to leave feedback. And if the rating is positive, we might want to display options to leave a review on a 3rd party website, or simply redirect there immediately. We offer several options to tailor the review page to meet your specific needs.
Rating Selection
This option allows you to capture a rating immediately after a customer selects one. You have 3 options:
Save rating before customer review - Capture the rating only if the customer is directed to the page via an email, sms, or direct customer link.
Save rating before every review - Capture the rating any time anyone visits the page, even if they're using the review page link anonymously.
Never save rating before review - Do not capture the rating, unless the customer leaves a written review or submits the feedback form.
Native Reviews
You can decide whether or not you would like to accept native reviews (testimonials). If you disable native reviews, you will need to have added 1 or more links to your page, otherwise there will be nothing to display after the customer selects a rating. If native reviews are disabled, we will display one or more links to 3rd party review sites for the customer to leave their positive review. If the review is negative, we will still display a form asking for their review (feedback).
All reviews, including the negative reviews will go into the platform. There's no separation between feedback and a review. So if a customer selects a negative rating, you may still see a 1 or 2-star review in the platform, but you can hide it from your showcase and widgets.
Editable Ratings
Set whether or not the customer can change their rating selection immediately after selecting one. They can still pick a new rating if they refresh the page.
Appearance
We offer a few options to change the appearance of your review page:
Layout - Choose between a centered layout or a split screen on wide devices.
Background Color - The color of the page background.
Background Image - An optional image to display in the background.
Success Page
This is the page that is displayed after a customer submits a review. You can customize it to suit your needs with the following options:
Title - The headline that is displayed after a review is given. For example, Thanks for your feedback!
Copied Message - After a customer writes a review, if it is positive (a rating of 4 or 5), we will copy the text for them so they can paste it elsewhere. This is the message that is displayed to let them know.
Button Label - The success page has a button to direct the customer elsewhere when they are finished. You can edit the label.
Button Link - The URL for the button.
QR Code
You can download a QR code to your review page with the following outputs: .svg (vector) or .png (raster). You can set a color for the code and optionally select a location for it, if you assigned locations to your form. A review page that points to a location will collect reviews for that location. Meaning any review given from that page will be assigned that location, allowing you to segment the results.
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