White Label
Offer reputation programs under your brand with a client portal, domains, roles, and shared outreach pools across projects.
What it does
Marketing agencies use white label to give their own clients a branded place to manage reviews, ratings, and feedback—without our branding showing through. You control how the portal looks and who may enter it; your clients focus on day-to-day reputation work inside the businesses you set up for them.
You paid for the Agency plan and will spend most of your admin time under Agency in the console header after you upgrade.
You run your own business inside a single account and never need this page—stay in your project menus for customers, review requests, and reviews.
How to use it
Subscribe to the Agency plan from Billing. Agency includes 5 locations and 25,000 monthly review requests, then you can add extra locations as you grow. Agency is monthly only, and you cannot switch from Business on the same account.
Click Agency at the top of the console to open your agency workspace.
Before sending invites, add Projects—each row is usually one client business you operate for someone else. Put that client's stores under locations inside their project.
Use Clients to email invitations so outside contacts may sign in only on your portal and only into the projects you picked.
Use Team for your internal coworkers who should see every client; keep paying portal users under Clients instead.
Choose Settings, Appearance, then Domain so your name, colors, footer text, and web addresses line up. Finish Domain early so links and invites stop pointing people at the default host.
Optionally open SSO after the client portal hostname is active if you want invited clients to sign in with their company login.
When needed, open Email to edit notification wording, External links for extra sidebar shortcuts, or Code editor if you want finer layout tweaks. Each screen matches the labels you already see.
If your plan shows extra automation choices under Agency, review what each screen offers. Turn off or renew anything you no longer recognize.
What to expect
Finished branding and domains mean invitation mail and the sign-in experience carry your company identity.
Every portal user stays tied to the projects you assigned; they do not browse unrelated businesses.
Team seats behave like staff backstage; Clients behave like customers in the house—keep those roles separate.
Email and text review requests share one account-wide allowance (25,000 on Agency, plus 5,000 per extra location). Lower busy outlets by opening each project’s strategy limits and setting daily or monthly caps so quieter clients still get airtime.
If Domain is unfinished, people may still pass through the default platform address. Finish domain setup in the Agencies part of this guide before polished onboarding.
Tips & common questions
Pair one paying customer with one primary project most of the time. Add more projects only when that relationship truly spans multiple locations or brands you bill separately.
You invoice clients yourself. Pick whichever bookkeeping or card processor you already trust and set service prices on your own.
Removing or pausing the wrong project can halt live outreach for that business. Read the confirmation text slowly before you agree.
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