Success Page

Customize the page customers see after submitting a review.

The success page appears after a customer submits their review or feedback. You can customize the headline, confirmation message (per rating), copied message, and button so the experience feels complete and on-brand.

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Title

The main headline shown after submission. For example: "Thanks for your feedback!" or "We appreciate you taking the time."

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Confirmation Message

The confirmation message appears below the title on the success page. You can set a different message for each rating level. For example:

• For a 5-star rating: "Thanks! Copy your review below and paste it on Google so others can find us."

• For a 1-star rating: "We're sorry about your experience. Someone from our team will follow up shortly."

Use the tabs to switch between ratings and edit the message for each. Customers only see the message that matches the rating they selected.

Click Copy to All Ratings if you want the same message on every rating, then edit individual ratings as needed. Click Save when you're done.

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Copied Message

When a customer leaves a positive review (typically 4 or 5 stars), the platform can copy their review text to the clipboard so they can paste it on Google, Yelp, or elsewhere. The Copied message is the text that appears to confirm the copy worked—e.g., "Your review has been copied. Paste it on Google to share it with others."

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Button Label and Link

The success page includes a button that takes the customer somewhere when they're done. Customize:

• Button label – The text on the button (e.g., "Back to our website" or "Leave a Google review").

• Button link – The URL the button goes to. You can send them to your website, a third-party review site, or anywhere else.

If you want customers to leave a review on Google after a positive rating, set the button to your Google review link. You can find it in your Links section.

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Tips

For positive reviews, use the confirmation message to encourage sharing. A line like "Copy your review and paste it on Google to help others find us" can boost your third-party review count.

For negative reviews, a sincere apology and a promise to follow up can help retain the customer and show you care.