# Success Page

The success page appears after a customer submits their review or feedback. You can customize the headline, message, and button so the experience feels complete and on-brand.

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### Title

The main headline shown after submission. For example: "Thanks for your feedback!" or "We appreciate you taking the time."

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### Confirmation Message

A longer message below the title. Use it to:

* Thank the customer and explain what happens next
* Encourage them to leave a review on a third-party site (e.g., "Copy your review below and paste it on Google!")
* Apologize for a negative experience and promise to follow up

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### Copied Message

When a customer leaves a positive review (typically 4 or 5 stars), the platform can copy their review text to the clipboard so they can paste it on Google, Yelp, or elsewhere. The **Copied message** is the text that appears to confirm the copy worked—e.g., "Your review has been copied. Paste it on Google to share it with others."

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### Button Label and Link

The success page includes a button that takes the customer somewhere when they're done. Customize:

* **Button label** – The text on the button (e.g., "Back to our website" or "Leave a Google review").
* **Button link** – The URL the button goes to. You can send them to your website, a third-party review site, or anywhere else.

{% hint style="info" %}
If you want customers to leave a review on Google after a positive rating, set the button to your Google review link. You can find it in your [Links](/platform/review-pages/links.md) section.
{% endhint %}

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### Tips

{% hint style="success" %}
For positive reviews, use the confirmation message to encourage sharing. A line like "Copy your review and paste it on Google to help others find us" can boost your third-party review count.
{% endhint %}

{% hint style="info" %}
For negative reviews, a sincere apology and a promise to follow up can help retain the customer and show you care.
{% endhint %}


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```
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```

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Use this mechanism when the answer is not explicitly present in the current page, you need clarification or additional context, or you want to retrieve related documentation sections.