> For the complete documentation index, see [llms.txt](https://docs.moregoodreviews.com/llms.txt). Markdown versions of documentation pages are available by appending `.md` to page URLs; this page is available as [Markdown](https://docs.moregoodreviews.com/platform/review-pages/review-suggestions.md).

# Suggestions

Enable AI review suggestions so customers can generate a starting point they can edit.

AI Review Suggestions help customers get started on a review. The feature is off by default. When you enable it, customers who leave a 4 or 5 star rating see a **Generate** button next to the review field. One click produces several suggestions they can pick from, edit, or ignore. The review should still be their own words.

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### Where to Find It

Open a review page and click **Feedback Form** in the sidebar. Below the fields table, you'll see **AI Review Suggestions**, which you can turn on or off for that page. You can also choose pages in bulk from **Settings → AI Tools → Review Suggestions**.

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### Enabling AI Review Suggestions

Set **Review Suggestions** to **Enable** and click **Save**. Suggestions are now active on that review page. You can enable them on some pages and leave them off on others. Each review page has its own setting.

{% hint style="info" %}
Before AI Review Suggestions work, add a **Business Description** in **Settings → Project** (at least 50 characters). Then set language, keywords, and custom instructions in **Settings → AI Tools**. See [AI Tools](/platform/ai-tools.md).
{% endhint %}

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### What Happens When It's Enabled

When AI Review Suggestions are enabled on a review page, here's what customers see:

1. **They open your review page** and select a rating (e.g., stars or faces).
2. **If they choose a positive rating** (4 or 5 stars) and your page shows a review field, a **Generate** button appears next to it.
3. **They click Generate** and a window opens with several review suggestions. Each suggestion is a starting point based on your project settings.
4. **They can**:
   * **Select** – Put a suggestion in the review field so they can edit it.
   * **Copy** – Copy a suggestion so they can edit it before using it elsewhere.
   * **Regenerate** – Get a new set of suggestions.
5. **They submit** their review as usual. They can edit any suggestion before submitting.

{% hint style="warning" %}
Suggestions are a starting point. Customers should edit the text so it matches their experience. Do not post a suggestion to Google for them. See [Google Review Guidelines](/platform/google-review-guidelines.md).
{% endhint %}

{% hint style="info" %}
The Generate button only appears when customers are writing a review on your page. If your page redirects them away right after they pick a rating, they will not see the button.
{% endhint %}

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### When the Button Does Not Appear

The Generate button does not show when:

* The customer selects a low or neutral rating (below 4 stars).
* The review page redirects customers to an external site immediately after they choose a rating.
* The review page does not include a review text field for that rating.
* AI Review Suggestions are disabled for that review page.

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### Tips for Better Results

* **Configure your project first** – A clear business name and description in **Settings → Project** help the AI produce relevant, on-brand starting points.
* **Use with links, not redirects** – If you want customers to stay on your page long enough to write and edit a review, use [Links](/platform/review-pages/links.md) instead of [Redirects](/platform/review-pages/redirects.md).
* **Enable on high-traffic pages** – Turn on AI Review Suggestions for review pages where you send the most customers, such as email, SMS, or QR codes.