Suggestions

Enable AI review suggestions so customers can generate a starting point they can edit.

AI Review Suggestions help customers get started on a review. The feature is off by default. When you enable it, customers who leave a 4 or 5 star rating see a Generate button next to the review field. One click produces several suggestions they can pick from, edit, or ignore. The review should still be their own words.

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Where to Find It

Open a review page and click Feedback Form in the sidebar. Below the fields table, you'll see AI Review Suggestions, which you can turn on or off for that page. You can also choose pages in bulk from Settings → AI Tools → Review Suggestions.

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Enabling AI Review Suggestions

Set Review Suggestions to Enable and click Save. Suggestions are now active on that review page. You can enable them on some pages and leave them off on others. Each review page has its own setting.

Before AI Review Suggestions work, add a Business Description in Settings → Project (at least 50 characters). Then set language, keywords, and custom instructions in Settings → AI Tools. See AI Tools.

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What Happens When It's Enabled

When AI Review Suggestions are enabled on a review page, here's what customers see:

1. They open your review page and select a rating (e.g., stars or faces).

2. If they choose a positive rating (4 or 5 stars) and your page shows a review field, a Generate button appears next to it.

3. They click Generate and a window opens with several review suggestions. Each suggestion is a starting point based on your project settings.

4. They can:

   • Select – Put a suggestion in the review field so they can edit it.

   • Copy – Copy a suggestion so they can edit it before using it elsewhere.

   • Regenerate – Get a new set of suggestions.

5. They submit their review as usual. They can edit any suggestion before submitting.

Suggestions are a starting point. Customers should edit the text so it matches their experience. Do not post a suggestion to Google for them. See Google Review Guidelines.

The Generate button only appears when customers are writing a review on your page. If your page redirects them away right after they pick a rating, they will not see the button.

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When the Button Does Not Appear

The Generate button does not show when:

• The customer selects a low or neutral rating (below 4 stars).

• The review page redirects customers to an external site immediately after they choose a rating.

• The review page does not include a review text field for that rating.

• AI Review Suggestions are disabled for that review page.

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Tips for Better Results

• Configure your project first – A clear business name and description in Settings → Project help the AI produce relevant, on-brand starting points.

• Use with links, not redirects – If you want customers to stay on your page long enough to write and edit a review, use Links instead of Redirects.

• Enable on high-traffic pages – Turn on AI Review Suggestions for review pages where you send the most customers, such as email, SMS, or QR codes.