Feedback Form

Capture customer info, feedback, and reviews with form fields. Add custom fields and show them conditionally based on the rating selected.

The Feedback Form is where customers enter name, email, review text, and any other details you collect. Your review page comes with default fields. You can add custom fields, reorder them, and show different fields for different ratings.

Where to Find the Feedback Form

Open a review page and click Feedback Form in the sidebar. You'll see a table of all fields. Click Add to create a custom field, or Edit on any row to change its options. Drag the handle on the left to reorder fields—the order on the page matches the order in the table.

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Default Fields

Every review page starts with these fields. They can't be deleted, but you can disable or require them:

• First Name – The customer's first name

• Last Name – The customer's last name

• Email Address – The customer's email

• Phone Number – The customer's phone (disabled by default)

• Company – The customer's company name (disabled by default)

• Review – The main feedback or testimonial text

All default fields are shown for every rating unless you disable them. Use the Edit button to turn fields on or off or make them required.

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Custom Fields

Click Add to create a custom field. Choose a type, give it a label, and save. Custom fields can be deleted, reordered, and shown only for certain ratings—unlike default fields.

Field Types

• Text – A single-line input for short answers

• Paragraph – A multi-line area for longer text

• Checkbox – A yes/no option

• Dropdown – A list where the customer picks one choice from options you define

• URL – An input for web addresses

• Image – A file upload for images

Visibility

When editing a custom field, use the Visibility section to choose which ratings show the field. For example:

• Show "What could we improve?" only for 1–3 star ratings

• Show "Would you recommend us?" only for 4–5 star ratings

This lets you tailor the form: a feedback-focused form for negative ratings and a review-focused form for positive ones.

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Field Options

When editing any field, you can set:

• Require field – The customer must fill it in to submit the form

• Disable field – The field is hidden from the form

• Hide field label – The label above the field is hidden (useful with placeholder text for a cleaner look)

For custom text and paragraph fields, you can also set Minimum characters and Maximum characters to limit the length of the input.

For select fields, add the choices customers can pick from when you create or edit the field. They can choose one option.

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Reordering Fields

Drag fields up or down using the handle on the left of each row. The order in the table is the order customers see on the form. Changes are saved automatically when you reorder.

Custom fields are included on Business and Agency. If the Add button is locked, upgrade your plan.

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AI Review Suggestions

Below the fields table, you can enable AI Review Suggestions so customers who leave a 4 or 5 star rating can generate a starting point for the review field.

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Tips

Use visibility to keep the form short. Show only the fields that make sense for each rating—fewer fields can mean more completions.

The Review field is where customers write their testimonial or feedback. Keep it enabled so you capture what they have to say.

Use placeholder text with "Hide field label" for a minimal look. The placeholder appears inside the field and the label is hidden above it.