# AI Assistant

The AI Assistant helps customers write reviews by offering ready-made suggestions they can use or edit. When enabled on a review page, customers who leave a positive rating see a **Generate** button next to the review field. One click produces several suggestions tailored to your business, so they can pick one, tweak it, or use it as a starting point. This makes it easier for customers to leave feedback and helps you collect more reviews and build your reputation.

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### Where to Find It

Open a review page and click **AI Assistant** in the sidebar. You'll see a single setting: **Review Suggestions**, which you can turn on or off for that page.

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### Enabling the AI Assistant

Set **Review Suggestions** to **Enable** and click **Save**. The AI Assistant is now active on that review page. You can enable it on some pages and leave it off on others—each review page has its own setting.

{% hint style="info" %}
Before the AI Assistant works, you must configure it in your project settings. Enter your business name and description so the AI can generate relevant suggestions. See [AI Assistant](/platform/ai-assistant.md) for setup and options like language, keywords, and custom instructions.
{% endhint %}

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### What Happens When It's Enabled

When the AI Assistant is enabled on a review page, here's what customers see:

1. **They open your review page** and select a rating (e.g., stars or faces).
2. **If they choose a positive rating** (4 or 5 stars) and your page shows a review field, a **Generate** button appears next to it.
3. **They click Generate** and a window opens with several review suggestions. Each suggestion is ready to use and reflects your business based on your project settings.
4. **They can**:
   * **Select** – Use a suggestion as-is in the review field.
   * **Copy** – Copy a suggestion to paste elsewhere (e.g., on Google or another review site).
   * **Regenerate** – Get a new set of suggestions.
5. **They submit** their review as usual. They can edit any suggestion before submitting.

{% hint style="info" %}
The Generate button only appears when customers are writing a review directly on your page. If your page redirects them to a third-party site (like Google) right after they pick a rating, they won't see the button. If you use links instead of redirects, they can still generate a suggestion on your page and then copy it to paste on the external site.
{% endhint %}

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### When the Button Does Not Appear

The Generate button does not show when:

* The customer selects a low or neutral rating (below 4 stars).
* The review page redirects customers to an external site immediately after they choose a rating.
* The review page does not include a review text field for that rating.
* The AI Assistant is disabled for that review page.

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### Tips for Better Results

* **Configure your project first** – A clear business name and description help the AI produce relevant, on-brand suggestions that improve your ratings and feedback quality.
* **Use with links, not redirects** – If you want customers to post on Google or other sites, use links instead of redirects so they can generate a suggestion on your page, then copy it to the external site.
* **Enable on high-traffic pages** – Turn on the AI Assistant for review pages where you send the most customers (e.g., email, SMS, or QR codes) to collect more reviews and feedback.


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