AI Assistant
Enable AI-powered review suggestions on your review page so customers can generate ready-to-use feedback with one click.
The AI Assistant helps customers write reviews by offering ready-made suggestions they can use or edit. When enabled on a review page, customers who leave a positive rating see a Generate button next to the review field. One click produces several suggestions tailored to your business, so they can pick one, tweak it, or use it as a starting point. This makes it easier for customers to leave feedback and helps you collect more reviews and build your reputation.
Where to Find It
Open a review page and click AI Assistant in the sidebar. You'll see a single setting: Review Suggestions, which you can turn on or off for that page.
Enabling the AI Assistant
Set Review Suggestions to Enable and click Save. The AI Assistant is now active on that review page. You can enable it on some pages and leave it off on others—each review page has its own setting.
Before the AI Assistant works, you must configure it in your project settings. Enter your business name and description so the AI can generate relevant suggestions. See AI Assistant for setup and options like language, keywords, and custom instructions.
What Happens When It's Enabled
When the AI Assistant is enabled on a review page, here's what customers see:
They open your review page and select a rating (e.g., stars or faces).
If they choose a positive rating (4 or 5 stars) and your page shows a review field, a Generate button appears next to it.
They click Generate and a window opens with several review suggestions. Each suggestion is ready to use and reflects your business based on your project settings.
They can:
Select – Use a suggestion as-is in the review field.
Copy – Copy a suggestion to paste elsewhere (e.g., on Google or another review site).
Regenerate – Get a new set of suggestions.
They submit their review as usual. They can edit any suggestion before submitting.
The Generate button only appears when customers are writing a review directly on your page. If your page redirects them to a third-party site (like Google) right after they pick a rating, they won't see the button. If you use links instead of redirects, they can still generate a suggestion on your page and then copy it to paste on the external site.
When the Button Does Not Appear
The Generate button does not show when:
The customer selects a low or neutral rating (below 4 stars).
The review page redirects customers to an external site immediately after they choose a rating.
The review page does not include a review text field for that rating.
The AI Assistant is disabled for that review page.
Tips for Better Results
Configure your project first – A clear business name and description help the AI produce relevant, on-brand suggestions that improve your ratings and feedback quality.
Use with links, not redirects – If you want customers to post on Google or other sites, use links instead of redirects so they can generate a suggestion on your page, then copy it to the external site.
Enable on high-traffic pages – Turn on the AI Assistant for review pages where you send the most customers (e.g., email, SMS, or QR codes) to collect more reviews and feedback.
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