> For the complete documentation index, see [llms.txt](https://docs.moregoodreviews.com/llms.txt). Markdown versions of documentation pages are available by appending `.md` to page URLs; this page is available as [Markdown](https://docs.moregoodreviews.com/platform/projects/reviews.md). # Reviews View, filter, and manage your reviews. Open a review to reply, edit details, hide it from your showcase, or flag duplicates. The Reviews page shows all feedback and testimonials from your customers. You can search, filter, and sort the list, open a review to see full details, reply to reviews (for Google and other integrations that support it), hide reviews from your showcase, and perform bulk actions. Reviews come from your review pages, imports, and integrations—see [Importing Reviews](/importing/reviews.md) to bring in existing reviews. ### Where to Find It Click **Reviews** in the sidebar. You'll see a summary of ratings at the top, an overview chart, and a table of all reviews. Click a row to open that review. *** ### Rating Summary and Overview At the top of the page, you'll see your average rating and a breakdown by star rating. Each rating is a link—click it to filter the table to that rating. Below that, an overview chart shows your review volume over time. Both update based on your current filters (location, source, tag, date range). *** ### The Reviews Table Each row shows one review. You'll see the customer (or reviewer name), rating, source (Google, Facebook, your website, etc.), a snippet of the review text, **Sentiment**, and the date. Icons indicate whether the review is hidden, has a reply, or is flagged as a duplicate. **Sentiment** is a meter that shows how positive or negative the written review text feels, scored separately from the star rating. Hover the meter to see the score out of 100. Empty meters mean the review has no written text or has not been scored yet. See [AI Tools](/platform/ai-tools.md) for more about Sentiment. *** ### Filters Use the toolbar to narrow what you see: * **Search** – Search across review content and customer names. * **Date range** – Filter by when reviews were added, updated, or replied to. * **Location** – If you have multiple locations, filter to one or leave as "All". * **Rating** – Filter by star rating (for example, only 5-star reviews). * **Source** – Show only reviews from a specific source (Google, Facebook, etc.). * **Tag** – Show only reviews with a specific tag. * **Filter** – Choose a type: Written reviews, Customer reviews (linked to a customer), Anonymous reviews, Native reviews (from your review page), Visible, Hidden, Duplicate, With replies, Without replies, or With highlights. * **Sort** – Sort by date added, date updated, date replied, **Most Positive**, or **Most Negative** (by Sentiment score). *** ### Bulk Actions Select one or more reviews using the checkboxes. When you have rows selected, a **Select bulk action** menu appears. You can: * **Edit reviews** – Update details (source, location, tags, date) for all selected reviews. * **Edit visibility** – Hide or show the selected reviews on your [Showcase](/platform/showcase.md) and widgets. * **Export** – Export the selected reviews as a CSV. See [Exporting](/platform/exporting.md) for details. * **Delete reviews** – Permanently remove them from your project. *** ### Review Detail Click a review row to open it. You'll see: * **Review** – The full rating and review text. You can edit the rating and text if needed. * **Custom fields** – Any custom form fields and answers from your review page. * **Reply** – For reviews from Google and other integrations that support replies, you can write and post a public reply. [AI Tools](/platform/ai-tools.md) can suggest replies. * **Actions** – Hide from public, flag as duplicate, reply, or delete. * **Reviewer** – The customer or guest who left the review. You can edit reviewer details for anonymous reviews. * **Details** – Date, source, location, tags, and external link (for reviews from third-party sites). #### Reply to Reviews If a review came from an integration that supports public replies (such as Google My Business), you'll see a reply field. Write your reply and click Save to post it. The reply appears on the review site. You can use AI Tools to generate a suggested reply before editing and saving. {% hint style="info" %} To bring in reviews from Google, Facebook, or other sites, see [Importing Reviews](/importing/reviews.md). To reply to Google reviews, connect the [Google My Business integration](/platform/integrations.md). {% endhint %} {% hint style="info" %} To export reviews, select rows and choose **Export** from the bulk action menu, or use **Export All** in the pagination area. See [Exporting](/platform/exporting.md) for details. {% endhint %} {% hint style="info" %} Hidden reviews stay in your data but don't appear on your Showcase or in widgets. Use this for duplicate or off-topic reviews you don't want to display publicly. {% endhint %} *** ### Duplicates The same visit can create two rows: a rating on your review page, then a Google or Facebook review that syncs in later. MGR can treat those as the same person and keep one review. That happens when: * The customer was already in your project (for example they opened an email or SMS link) and their first name matches the name on the imported review. The imported review needs to arrive within about 30 minutes. * They left an anonymous rating (no name), such as from a QR code or a [redirect](/platform/review-pages/redirects.md), and the imported review has the same rating, is for the same location, and arrives within about 5 minutes. MGR keeps the imported review (the Google or Facebook one). The earlier review page rating is marked as a duplicate. Tags from that first rating, such as a waiter tag on a QR code, are copied to the imported review. You can also flag or unflag a duplicate yourself from **Actions** on the review. {% hint style="info" %} Connect [Google My Business](/platform/integrations.md) so Google reviews sync automatically. Until they sync, you will only see the rating from your review page. {% endhint %}