# Ratings

Ratings are the scores customers give when they leave reviews—typically 1 through 5. The Ratings settings let you customize how those scores look and feel across your project. You can choose stars or faces, change labels and colors, and upload custom icons so your ratings match your brand and build trust with customers.

### Where to Find Ratings Settings

Go to **Settings** in the sidebar, then click **Ratings**. You'll see two sections: one for the rating scale itself, and one for custom icons.

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### Rating Labels

The **Labels** table shows all five ratings (1 through 5). For each one you can edit:

* **Label** – The text shown next to the rating. For example, you might use "Poor", "Fair", "Good", "Very Good", and "Excellent", or keep the default labels.
* **Color** – The color used for that rating. Pick colors that match your brand or help customers quickly tell positive from negative feedback.

Each row also shows a preview of the icon and score so you can see how it will look.

{% hint style="info" %}
Labels and colors appear on your review pages, in widgets, and on your Showcase. Consistent branding helps customers recognize your business and improves your reputation.
{% endhint %}

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### Symbol: Stars or Faces

Choose how ratings are displayed:

* **Faces** – Smiley or frowney faces. Good for a friendly, approachable feel.
* **Stars** – Traditional star ratings. Familiar to most customers and common for reviews and feedback.

This setting applies everywhere ratings appear—on review pages, in your review list, on widgets, and on your Showcase.

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### Rating Order (Faces Only)

When you use faces, you can choose the order they appear:

* **Worst to Best** – Lowest rating first (e.g., 1 on the left, 5 on the right).
* **Best to Worst** – Highest rating first (e.g., 5 on the left, 1 on the right).

This only affects the face display. Star ratings always show from lowest to highest.

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### Custom Icons

You can replace the default icons with your own images for each rating (1 through 5). This lets you use custom graphics, emojis, or branded visuals that match your business.

**Requirements:**

* Maximum file size: 5MB
* Minimum dimension: 100px
* Maximum dimension: 500px

Upload an image for each rating you want to customize. The platform shows a preview so you can confirm it looks right. You can remove a custom icon anytime to go back to the default.

{% hint style="success" %}
Custom icons help your review forms stand out and feel more on-brand. They appear on review pages where customers leave feedback.
{% endhint %}

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### Where Ratings Are Used

Your rating settings flow through your entire project:

* **Review pages** – Customers select a rating when leaving a review. The symbol (stars or faces), labels, colors, and custom icons all appear here.
* **Reviews list** – You can filter reviews by rating and see each review's score.
* **Widgets** – Embedded review displays use your rating settings to show scores.
* **Showcase** – Your public review page displays ratings using your chosen style.
* **Custom fields** – When you add custom fields to a review page, you can choose to show them only when certain ratings are selected. For example, show a feedback form for low ratings and a review form for high ratings.
* **Link revealer** – On review pages, you can set links to appear only when a customer selects a certain rating or higher.

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### Tips

{% hint style="info" %}
Use clear, simple labels so customers understand what each rating means. This encourages more honest feedback and better reviews.
{% endhint %}

{% hint style="warning" %}
Click **Save** after changing labels, symbol, or rating order. Custom icons are saved automatically when you upload them.
{% endhint %}

{% hint style="success" %}
Ratings are central to your reputation. Customize them to match your brand and make it easy for customers to leave reviews and feedback.
{% endhint %}