> For the complete documentation index, see [llms.txt](https://docs.moregoodreviews.com/llms.txt). Markdown versions of documentation pages are available by appending `.md` to page URLs; this page is available as [Markdown](https://docs.moregoodreviews.com/platform/projects/members.md).

# Members

Members are people you invite to help manage your project. Each member has a role that determines what they can see and do. You can invite colleagues, contractors, or anyone who needs access, and you control exactly how much power they have.

### Where to Find Members

Go to **Settings** in the sidebar, then click **Members**. You’ll see everyone who has access to the current project. From here you can invite new members, change roles, adjust notification preferences, or remove someone from the project.

### Roles and What They Can Do

When you invite someone, you choose their role. Here’s what each role can do:

| Role            | View data | Send requests & reply to reviews | Change settings | Manage members |
| --------------- | --------- | -------------------------------- | --------------- | -------------- |
| **Owner**       | Yes       | Yes                              | Yes             | Yes            |
| **Super Admin** | Yes       | Yes                              | Yes             | Yes            |
| **Admin**       | Yes       | Yes                              | Yes             | Yes            |
| **Manager**     | Yes       | Yes                              | Yes             | Invite only    |
| **Operator**    | Yes       | Yes                              | No              | No             |
| **Viewer**      | Yes       | No                               | No              | No             |

**Owner.** There is one owner per space: the person who created it. They can view data, send review requests, reply to reviews, change settings, manage members, and delete the project. They have full control over the space and all its projects. Their role cannot be changed, and they cannot be removed.

**Super Admin.** Super Admin is an agency teammate role. You cannot assign it from **Settings** > **Members**. Invite Super Admins from **Agency** > **Team**. See [Inviting Team Members](/agencies/inviting-team-members.md). A Super Admin can view data, send review requests, reply to reviews, change settings, manage members, and delete a project. They cannot delete the space or access billing. Client members on an agency project do not see Super Admins on the Members list.

**Admin.** An Admin can view data, send review requests, reply to reviews, and change project settings. They can invite members, and they can edit or remove Managers, Operators, and Viewers. They cannot change or remove Owners, other Admins, or Super Admins. They cannot delete the project.

**Manager.** A Manager can view data, send review requests, reply to reviews, change project settings, and invite new members. They cannot edit or remove other members. This is the default role when you invite someone.

**Operator.** An Operator can view data, send review requests, and reply to reviews. They cannot change project settings or manage members. Use this for people who work with customers and reviews but should not change configuration.

**Viewer.** A Viewer can see customers, reviews, messages, and analytics. They cannot send requests, reply to reviews, change settings, or manage members. Use this for people who need to monitor performance without making changes.

{% hint style="info" %}
Each member has one role for the space. You choose which projects they can access. They keep that same role on every project you assign them.
{% endhint %}

### Inviting a Member

1. Go to **Settings** > **Members**.
2. Click **Invite Member**.
3. Enter their email address.
4. Choose a role (Admin, Manager, Operator, or Viewer). You cannot invite a Super Admin from this page. The Owner and Super Admins can assign any of these four roles. Admins and Managers can assign Manager, Operator, or Viewer.
5. Click **Invite Member**.

They’ll receive an email with a link to accept the invite. Once they join, they’ll see the project in their account and can start working based on their role.

{% hint style="warning" %}
Inviting members may require a plan upgrade. If the invite button is disabled or you see an upgrade message, check your plan limits.
{% endhint %}

### Editing a Member

Click a member’s tile to open their settings. You can:

* **Change their role.** The Owner and Super Admins can switch between Admin, Manager, Operator, and Viewer. Admins can switch people below them between Manager, Operator, and Viewer. You cannot change the role of an Owner or Super Admin from this page, and Admins cannot change other Admins.
* **Adjust notifications.** Choose which events they receive email notifications for (see Notifications below).
* **Remove from project.** Remove their access to this project. They’ll still have access to other projects they were invited to.

Members can also edit their own notification preferences. They’ll see an **Edit** button on their own tile.

### Notifications

When you click a member’s tile, a **Notifications** section appears in the edit modal. You can turn specific notification types on or off for that person:

* **New Reviews.** Sent when customers leave new reviews or ratings. Useful for staying on top of feedback and reputation.
* **Imports.** Sent when customer or review imports finish. Helps you know when bulk data has been added.
* **Sent Replies.** Sent when reviews are automatically replied to. Keeps you informed when automated responses go out.
* **Weekly Reports.** A summary of activity sent once per week. Good for a high level view of reviews, ratings, and engagement without daily emails.

Check the boxes for the notifications you want that member to receive, then click **Save**.

{% hint style="info" %}
Notification preferences are set per project. If a member has access to multiple projects, they can receive different notifications for each one.
{% endhint %}

{% hint style="success" %}
Turn off notifications you don’t need to reduce inbox clutter. For example, if you check the dashboard daily, you might disable Weekly Reports but keep New Reviews so you never miss fresh feedback.
{% endhint %}

### Resending an Invite

If someone hasn’t accepted their invite yet, you’ll see an “Invited” status on their tile. Click **Edit**, then **Resend Invite** to send the invitation email again.

### Removing a Member

To remove someone from the project:

1. Click their tile to open the edit modal.
2. Click **Remove from project**.
3. Confirm the action.

They’ll lose access to this project immediately. If they had access to other projects, those are unaffected. The Owner and Super Admins can remove Admins, Managers, Operators, and Viewers. They cannot remove an Owner or a Super Admin from a project. Admins can remove Managers, Operators, and Viewers. Managers cannot remove other members.