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Locations

Add locations for multi-site brands, link review pages, and filter reviews plus feedback by store or branch.

Locations let you manage multiple stores, branches, or sites within a single project. Each location can have its own review page, address, and link. Reviews, messages, and Analytics can be filtered by location so you can see performance for each one. Locations are useful for businesses with more than one physical location—restaurants, retail chains, service areas, and more.

Where to Find Locations

Go to Settings in the sidebar, then click Locations. You'll see a list of your locations. If you don't have any yet, you'll see a notice with a button to create your first one.

Your plan includes a location limit (Business is priced per location, Agency includes 5 with optional extras). If you can't add another location, upgrade on the billing page or remove one you no longer need.

Creating a Location

  1. Click Add (or Create location if you have none).

  2. Enter a Name for the location (e.g., "Downtown Store" or "Main Office"). This is required.

  3. Click Create.

Your new location appears in the list. Click it to edit and add more details.

Editing a Location

Click a location or its Edit button to open the edit modal. You can configure:

Settings

  • Name – The internal name for the location. Used in filters and Analytics.

  • Display name – Optional. A different name shown to customers (e.g., on the review form). If left blank, the name is used.

  • Slug – A short identifier used in URLs. For example, a slug of downtown makes the review link yoursite.com/review?location=downtown. Slugs are usually auto-generated from the name but you can change them. Each slug must be unique within the project.

  • Store code – Optional. A code, SKU, or identifier for the location (e.g., "STORE-001"). Useful for reporting or integrations.

  • Review page – Which review page this location uses. Customers directed to this location will see that page. A location can only be assigned to one review page.

Address

Expand the Address section to add the location's physical address:

  • Address line 1 and 2

  • City

  • State or region

  • Postal code

The address is used in email templates (e.g., the {{location_address}} placeholder) and can help with integrations.

Expand the Logo section to upload a logo for this location. The logo appears at the top of the review page and kiosk page when customers visit with this location selected (for example, through a location-specific link or the location picker).

  • Upload an image (max 5MB, between 100px and 2000px in both width and height).

  • The logo saves automatically when you upload or remove it. You do not need to click Save.

  • If you do not upload a location logo, customers see your project logo from Settings > Appearance instead.

  • Logo height is controlled by Logo Height in your project's appearance settings.

Use location logos when each store or branch has its own branding. A location-specific review link or kiosk display will show that location's logo instead of your main project logo.

Integrations

If the location is connected to an integration (such as Google My Business), you'll see it listed here. Integrations are set up elsewhere; this section is informational.

When you're done, click Save. To remove a location, click Delete in the footer. You'll be asked to confirm.

Deleting a location is permanent. Reviews and messages already tied to that location will keep the association, but you won't be able to assign new data to it.

How Locations Are Used

Once you have locations, they appear throughout the project:

Review Pages

In each review page's settings, you can assign locations to that page. A location can only use one review page. If a location isn't assigned to any page, it uses the default review page.

You can also enable a Location picker on a review page. When enabled, customers see a dropdown to choose which location they're reviewing. This is useful when one review page serves multiple locations (e.g., a shared link). If the link includes ?location=slug, that location is pre-selected.

Review Links

Add ?location=slug to your review page URL to send customers directly to a specific location. For example:

yoursite.com/review?location=downtown

Any review submitted from that link is attributed to the Downtown location.

Manual Review Requests

When you request a review from a customer's profile, you can choose a Location in the options. The review link in the message will point to that location.

Dashboard and Analytics

On the dashboard and on Analytics, you can filter by location to see ratings, review volume, and outreach for that store or branch. The same filter appears on the Messages page, Reviews page, and elsewhere, so you can focus on a single location or compare them.

Showcase

You can limit your public Showcase to specific locations. That way, visitors see only reviews for the locations you choose.

QR Codes

When generating a QR code for a review page, you can select a location. The QR code will link to that location's review page, so you can place different codes at different stores.

Tips

Use clear, consistent names for locations. If you have many, consider a naming pattern (e.g., "City - Street" or "Region #1") to keep things organized.

The slug appears in URLs. Keep it short and readable—customers may see it. Use lowercase letters and hyphens (e.g., main-street).

Assign each location to the review page that fits it best. You might use different pages for different regions, services, or languages.

If you have one review page for many locations, enable the Location picker so customers can choose where they're leaving feedback. Use location-specific links (?location=slug) when you know the location in advance—for example, in receipts or in-store signage.

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