Projects

Projects organize reviews for each business with customers, review pages, messaging, widgets, and related reputation tools.

A project is your main workspace for collecting and managing reviews. Each project represents one business or brand. If that brand has multiple stores or sites, add them as locations inside the same project. Everything you do (customers, review requests, forms, widgets, and integrations) lives inside a project.

What a Project Contains

Each project has its own:

• Customers – The people you send review requests to

• Reviews – Feedback and testimonials from your customers

• Review pages – The pages where customers leave ratings and reviews

• Messages – Emails and SMS you send to request reviews

• Widgets – Embeddable review displays for your website

• Settings – Domain, appearance, request strategy, integrations, and more

When you sign up, you get a space (your account) with one project. You can add more projects if you manage multiple businesses or brands. For multiple stores under one brand, use locations inside a single project.

Where to Find Your Projects

If you have more than one project, you can switch between them using the project selector in the header. Your current project’s name appears there. Click it to see all your projects and pick another one.

To add a new project or manage your space, go to Account in the sidebar (or your profile menu) and open your space. From there you can add projects, edit your space name, or leave the space.

Adding a Project

1. Go to Account in the sidebar.

2. Open your space.

3. Click Add Project.

4. Enter a name for your project (for example, your business or brand name).

5. Click Create.

Your new project appears in the list. Switch to it to start setting it up—add customers, configure your review pages, and turn on automatic review collection when you’re ready.

Each project is independent. Customers, reviews, and settings in one project do not affect another. If you manage several stores or branches for the same brand, add them as locations in one project rather than creating a separate project for each. Your plan limits locations across your account, so packing related locations into fewer projects keeps billing simpler.

Project Status

Projects can be active, paused, or suspended:

• Active – Review requests are being sent according to your strategy.

• Paused – Review requests are temporarily stopped. You can unpause anytime.

• Suspended – The project has been disabled. Contact support if you believe this is an error.

You can pause or unpause a project from the dashboard using the automatic review collection toggle.

Working With Your Team

If you want others to help manage a project, you can invite them as members. Members can have different roles—from full access to view-only—and you can control which projects each person can see.